Refund Policy

This Refund Policy applies to reporting services commissioned from Poplar Way Analytics. It covers recurring report cycles, one-time audits, menu margin reviews, and quarterly executive binders.

1. General principles

Our services produce custom reports from your operational data. Because preparation begins upon intake, refund eligibility depends on work completed at the time of cancellation. All refund requests must be submitted in writing to info@apppoplarway.click.

2. Recurring report cycles

Before intake deadline

If you cancel a reporting cycle before the Tuesday noon intake deadline and before we begin reconciliation, you owe no fee for that cycle.

After work begins

Once reconciliation starts, the cycle fee is non-refundable. If incomplete source data prevents full delivery, partial delivery rules apply: sales-only pages are billed at 60% of the location fee; labour pages billed separately when delivered.

Monthly invoicing

Reporting cycles invoice monthly in arrears. Disputes must be raised within ten business days of invoice date with specific cycle references.

3. Single-store operational audits

Audits require a 40% deposit before scheduling. Cancellation more than ten business days before the site visit: full deposit refund. Cancellation within ten business days: deposit forfeited unless we reallocate the slot. After the site visit occurs, the deposit is non-refundable and the balance is due upon delivery.

If you cancel after field interviews but before report assembly, you owe 50% of the total audit fee to cover visit and interview labour.

4. Menu margin reviews

Quarterly menu margin reviews require data intake by an agreed date. Cancellation before analysis begins: full refund of any prepaid fee. After ingredient cost tables are assembled: 50% fee applies. After delivery, fees are non-refundable; one revision round is included as stated in your engagement letter.

5. Quarterly executive binders

Binders require a 40% deposit. Cancellation before quarter-end data intake: deposit refunded minus ₩200,000 scheduling fee. After narrative drafting begins: deposit non-refundable. Presentation sessions may be rescheduled once without charge if requested five business days in advance.

6. Non-refundable items

• Completed and delivered report cycles, binders, or audit documents
• Courier and travel costs already incurred for on-site visits or bound report delivery
• Rush delivery surcharges once work has started under rush terms
• Deposits forfeited under the cancellation windows above

7. Rescheduling and no-shows

Site visits may be rescheduled once without penalty if we receive five business days' notice. Client no-shows on audit days forfeit the deposit. Our analyst no-shows will be rescheduled at no charge or deposit refunded at your choice.

Reporting cycle intake may shift one week per quarter upon mutual agreement without fee adjustment.

8. Work already started

If you terminate an ongoing engagement after reports have been delivered during the contract period, previously invoiced cycles are not refundable. Future undelivered cycles cancelled before intake are not charged.

9. Purchased materials

Bound report printing, courier packaging, and custom binder materials ordered for your engagement are billed at cost and non-refundable once ordered.

10. Quality concerns

If you believe a delivered report contains reconciliation errors, notify us within five business days with specific page references. We will verify and issue corrected pages at no charge. Quality disputes do not automatically qualify for refunds if the report was prepared from data you supplied; however, confirmed analyst errors warrant correction or proportional credit at our discretion.

11. Refund process and timing

Approved refunds are processed within fifteen business days to the original payment method. Bank transfers within the Republic of Korea typically settle within three additional business days. International transfers may take longer depending on intermediary banks.

12. Exceptions

Force majeure events (natural disasters, statutory office closures, courier disruptions beyond our control) may delay delivery without refund. If we cannot deliver within thirty days of agreed date due to force majeure, you may cancel undelivered work for a full refund of fees paid for that undelivered portion.

13. Contact for refund requests

Email info@apppoplarway.click with your engagement reference, invoice number, and reason for request. Phone: +82-31-7416-5832.

Han Seongmin, 39 Pyeongnae-ro 9-gil, Namyangju-si, Gyeonggi-do 12000, REP. OF KOREA